Payment is possible by CB, VISA, MasterCard, American Express and Bitcoin.
We recommend that you receive your package with reservations if it shows signs of spoliation or damage, or if the weight of the package does not seem to correspond. By default, delivery of a multi-product order occurs when all the products in the order are available.
For any further information, you can contact us by email at contact [at] vitaline.fr or by telephone at +33 9 72 66 23 01.
|Colissimo relay point (2 to 5 working days)||Order less than 50€|
Order more than 50€
|Colissimo (2 to 5 working days)||Order less than 50€|
Order more than 50€
|Chronopost (order until 12 p.m. Monday-Friday: next day delivery 6 p.m.; order on weekends delivery Tuesday 6 p.m.)||Order under 50€|
Order over 50€ and under 150€
Order over 150€
|Colissimo (5 to 7 working days)||All orders - fixed costs|
Guadeloupe, Guyana, Martinique, Mayotte, Reunion, Saint-Martin, Saint-Barthélemy, Saint-Pierre-et-Miquelon.
|Colissimo (7 to 10 working days)||Order less than 3kg (incl. packaging)|
Order more than 3kg (incl. packaging)
French Polynesia, New Caledonia, Wallis and Futuna, Southern Territories, French Antarctica.
Ex: for an order of 15kg: €19.99 + additional 12kg = €149.99
|International Colissimo (3 to 8 working days)||Order less than 50€|
Order over 50€
Europe Zone 1: 3 to 6 working days: Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Monaco, Netherlands.
Europe Zone 2: 4 to 8 working days: Portugal.
|International Colissimo (4 to 8 working days)||Order less than 100€|
Order over 100€
Europe Zone 3: 4 to 8 working days: Czech Republic, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden.
Europe Zone 4: 5 to 8 working days: Specific territories of Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania.
|International Colissimo (3 to 6 working days)||Order less than €159.99 excl. VAT: not available at the moment (1)|
Order over €160 excl. VAT (2)
(1) We are not able to offer this type of order at the moment, they require a specific procedure with the customs of the United Kingdom for which we do not have the administrative validations.
(2) Please note that there will be a customs clearance procedure, which is the following: Vitaline does not charge the French VAT (5.5%), but passes on our carrier's surcharge for the UK: 4.90€. Upon delivery, you should be contacted by the UK customs who should not charge any tax (food VAT = 0%) but 12 GBP of procedure fees (sic!).
See our dedicated post on our forum for more info.
Free (4.90€ Brexit surcharge)